Responsive IT support services including customized SLAs, incident handling, troubleshooting, and efficient service request management.
What We Offer
Dedicated Customer Support Solutions
At Inventa, we deliver reliable and responsive customer support solutions designed to keep your business running smoothly. Our support services ensure fast issue resolution, minimal downtime, and continuous assistance across your IT systems. With flexible SLAs, proactive monitoring, and expert technical teams, we help businesses maintain productivity, improve user satisfaction, and focus on core operations with confidence.
Feature
- Cloud Infrastructure (IaaS)
- Cloud Website Hosting
- Cloud Email Solutions
- Cloud Migration Services
- Monitoring & Optimization
- Cloud Security Management
- Hybrid & Multi-Cloud Support
- Backup & Disaster Recovery
Why Choose Our Cloud Solutions
Whether you are looking to modernize your infrastructure, improve scalability, or enhance security, our cloud computing solutions are designed to support your business goals. We deliver reliable, secure, and scalable cloud services that ensure high availability, performance, and business continuity across public, private, and hybrid cloud environments.
- Secure & Scalable Cloud Architecture
- Customized Solutions for Business Needs
- High Availability & Business Continuity
- Proactive Monitoring & Expert Support
Process
Smooth Workflow of This Solution
01
Customer Support Solutions
Assessment & Support Readiness
Assess your current support structure, SLAs, systems, and user needs to identify gaps, response challenges, and improvement areas. This phase ensures readiness to deliver efficient, reliable, and scalable support services aligned with business operations.
02
Design
Support Planning & Service Design
Define support processes, escalation paths, service request workflows, and incident handling procedures. SLAs are customized, tools are configured, and communication channels are established to ensure fast response, clear tracking, and consistent service delivery.
03
Monitor
Operation, Monitoring & Continuous Improvement
Deliver day-to-day support through proactive monitoring, incident resolution, service request management, and continuous follow-up. Performance is reviewed regularly to enhance response times, improve user satisfaction, and continuously optimize support quality.
Customer support Overview
Reliable & Proactive Customer Support
Service Level Agreements that fit all businesses. With our highly qualified technical team, we can customize our SLAs
Prompt support to resolve issues and minimize downtime across all areas of IT infrastructure, including hardware, systems, software, and network environments
Fast identification and resolution of technical problems
Escalation and coordination with technical teams when required
Handling configuration changes and user requests efficiently
Tracking and follow-up to ensure timely completion
Testimonial & Result
What Our Clients Are Saying.
“Inventa-IS has completely elevated our customer support operations. Their team provides fast response times, clear issue tracking, and continuous follow-up, ensuring that every request is handled efficiently. We’ve seen a noticeable reduction in downtime, improved communication with users, and a much smoother support experience overall. Their proactive approach allows our internal teams to focus on core business priorities with full confidence.”
Result
Contact us
Have Questions?
We’re here to help. Get in touch with us for any inquiries, support requests, or project discussions, and our team will respond promptly.
